Claims rejected either by the clearing house or payer end up on the Claim Errors list. Unlike the Prep Errors list, not all of the errors can be fixed within the Encounter or Patient, as some may have nothing to do with data errors, but rather with policy issues, such as cancelled coverage, etc. Therefore, these errors will likely require more research and communication with the insurance companies and patients.
Perform the following steps to Review Claim Errors:
The Claim Errors screen will appear, as shown below.